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| Frequently Asked Questions
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What is a refurbishment?
A refurbishment of a purge and trap concentrator or autosampler is the complete replacement of the sample pathway (or every place the sample touches) in order to bring the instruments
back to it's original "new" condition.
How do I
know if I need a refurbishment? You may need a refurbishment if:
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specific compounds or groups of compounds are
missing from the chromatographic run
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unknown peaks are present in your chromatogram
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baseline noise is excessive
during the chromatographic run
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chromatography is very poor
when using a purge and trap compared to direct injection
How do I know that a refurbishment will fix my
problem?
Full Spectrum Analytics, Inc. will
duplicate your problem at one of our in house repair facilities before the
refurbishment takes place. After completion, a series of standards will be run
to ensure that your problem has been resolved. You don't pay if we don't resolve
the issue.
How long does a refurbishment take?
Full Spectrum Analytics, Inc. will receive, test, complete the refurbishment and
return the instrument within 3 business days.
Are loaners available?
Loaners are available for most
manufacturers for contract customers only. For more information on contracts you
can contact
contracts@fullspectrum-inc.com
Is there a
warranty?
Full Spectrum Analytics, Inc. warranties
all parts for 90 days.
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